Data deletion

Last updated 29 October 2026

Here is how to delete data Content Manager holds about you, depending on who you are.

You commented on or messaged one of our brands

Comments and direct messages sent to a connected brand account appear in the board's inbox so a person can reply. To have your messages removed from the board, email david@loadingtech.io with the subject "Delete my data (Content Manager)". Say which brand account you wrote to (for example the Instagram handle) and the platform name you used. We delete the threads from the board within 30 days and confirm by email. This removes our copy only; the comment or message on the platform itself is yours to delete there.

You connected a brand account

Open the board, go to the brand's settings and press Disconnect on the account. Its tokens are deleted at once and syncing stops. Posts already published stay on the platform. To also delete the brand's posts, media, inbox and analytics from the board, ask the owner to remove the brand, or email the address above.

You have a team account

Ask the owner to remove you, or email the address above from your account's email. Your account and sessions are deleted; your name stays only in the change history of posts you worked on, which the brand keeps as its record.

Meta, Google, TikTok and LinkedIn

Removing the app from your account settings on a platform (for example Facebook Settings > Apps and Websites) invalidates the token on our side. The board treats a failed token as disconnected and stops syncing. Email us to have the leftover records deleted as well.

What we keep

Backups are overwritten on a rolling schedule and are gone within 35 days of a deletion. We keep a one-line record that a deletion request was made and completed, with the date and the email it came from, and nothing else.

Confirmation

Every request gets a written confirmation by email once it's done. If you don't hear back within 30 days, send it again.